University of Phoenix College of Doctoral Studies publishes white paper on how organizations can improve workplace well-being through the use of a strategic framework

Dr. Marlene Blake and Christine Marquis develop a framework that focuses on addressing workplace disparities through authentic and empowering workplace practices

PHOENIX–(BUSINESS WIRE)–University of Phoenix College of Doctoral Studies has released a new white paper, “Recommendations to Support Workplace Wellness Using the EMPower CARE Scorecard,” authored by Marlene N. Blake, Ph.D., fellow, Center for Workplace Diversity and Inclusion Research (CWDIR) and chair of the doctoral area, and Christine Marquis, MBA, fellow, CWDIR and doctoral student at the college. The white paper examines findings from the Career Optimism Index® 2023 to focus on workplace well-being and the development of a scorecard concept as a framework for addressing inequities and cultivating a positive work environment.

According to the 2023 Index, 27% of U.S. workers reported feeling powerless in their current role, but 80% of workers remained hopeful about their future career paths.

“As employees express optimism about their careers and dissatisfaction in the workplace, there is a challenge and an opportunity for organizations to address this dissatisfaction while leveraging employee optimism,” said Blake. “A strategic framework for assessing and improving programs designed to enhance employee well-being can help organizations promote holistic development and well-being by incorporating a more intentional process aligned to identifiable matrices.”

The white paper proposes such a framework that focuses on authentic and empowering workplace practices, which the authors have dubbed EMPower CARE Scorecard, with CARE as the acronym for its components: Compassionate, Authentic, Resourceful, Empowering. The scorecard was developed by the authors based on research-oriented practices and supporting strategies, and is a combined approach to identify evidence of 11 critical elements with three guidelines in each area.

“As organizations adopt a dynamic approach and reassess their use and success with this approach, this metric can serve as a path to a more empowered, healthy and optimistic workplace culture,” says Marquis.

Blake brings a 20-year career in online higher education focused on faculty training, development, mentorship and holistic support to her Fellow position in CWDIR. ACCESS (Advancing Community, Critical thought, Engagement, Scholarship Success) is an introductory course series for the College’s doctoral students. As ACCESS Doctoral Area Chair at the College, Blake’s activities and research as a Fellow resulted in five conference presentations in 2023, and improved planned student support sessions and this white paper. Her educational background includes a bachelor’s degree in psychology from Arizona State University, a master’s degree in education focused on adult distance learning and curriculum and instruction, and a doctorate in Higher Education Administration, both earned from the University of Phoenix.

Marquis is a doctoral student at the University of Phoenix, where he is pursuing a PhD in Management, focused on organizational leadership, and a fellow in CWDIR, dedicated to exploring the dynamic interplay between workplace diversity and the growing influence of AI and technology , especially how these developments shape diversity. , Equity, Inclusion, and Belonging (DEIB) in modern organizational contexts. Her career began in St. Lucia as a journalist in print and electronic media and spanned more than two decades in various roles in business development and marketing. She currently serves as a Senior Analyst on the Hospitality Advisory Team at HKS Inc. her research skills to implement data-driven strategies and industry-specific insights, driving innovative solutions aligned with clients’ strategic objectives. Marquis holds a Master of Business Administration from the University of Phoenix and a Bachelor of Arts in Marketing from the University of Surrey.

The full whitepaper is available on the University of Phoenix Career Institute® web page or as a direct link here.

About the University of Phoenix

The University of Phoenix innovates to help working adults advance their careers and develop skills in a rapidly changing world. Flexible schedules, relevant courses, interactive learning, a skills-based curriculum for our bachelor’s and master’s degrees, and a Career Services for Life® commitment help students more effectively pursue career and personal ambitions while balancing their busy lives. For more information visit

About the College for Doctoral Studies

University of Phoenix College for Doctoral Studies focuses on today’s challenging business and organizational needs, from addressing critical social issues to developing solutions to accelerate community building and industrial growth. The College’s research program places students at the center of an effective ecosystem of experts, resources and tools to prepare them to become a leader in their organization, industry and community. Through this program, students and researchers work with organizations to conduct research that can be applied to the workplace in real time.

About the Career Optimism Index®

The Career Optimism Index® survey is one of the most comprehensive surveys to date of Americans’ personal career perceptions. The University of Phoenix Career Institute® conducts this survey annually to provide insight into current workforce trends and help identify solutions to support and advance America’s careers and create equality in the workplace. The third annual survey, conducted between December 9, 2022 and January 13, 2023, surveyed more than 5,000 U.S. adults about how they currently feel about their careers, including their concerns, challenges and how optimistic they are about key aspects. of their career. The survey was conducted among a diverse, nationally representative sample of U.S. adults drawn from a robust sample to account for gender, generational, racial, and socioeconomic differences. The research includes additional analyzes of the workforce in the top 20 DMA markets across the country to uncover geographic geographic characteristics. nuances. The research also examines insights from 500 U.S. employers who influence or play a critical role in hiring and workplace decisions across a range of departments, company sizes and industries, to provide a comparison between the workforce and those who employ them take, train and retain.


Sharla Hooper

University of Phoenix

[email protected]